Creating Reliable Smart Living: SharkNinja’s Mobile Experience

Executive Summary

Client: SharkNinja

Industry: Consumer Electronics, IoT-enabled appliances

Engagement: End-to-End Mobile Development Partnership

Country: United States

Project at a Glance

SharkNinja’s original robot vacuum app struggled after launch: unreliable device pairing during setup, slow and unstable floor-plan mapping, and conflicts when multiple users controlled the same device. VOLO rebuilt the app with a modern mobile architecture and improved IoT data handling, eliminating these failures. The result is a stable SharkClean app that improves the customer experience and enables a successful global launch of the product.

About the Client

SharkNinja is a global leader in home innovation, known for designing high-performance cleaning and kitchen appliances that combine practical design with cutting-edge technology. Headquartered in the United States, the company serves millions of households worldwide with a portfolio that includes robot vacuums, upright vacuums, steam mops, air purifiers, coffee systems, and more.

With a strong presence across North America, Europe, and international markets, SharkNinja continues to expand its smart appliance offerings, bringing IoT-enabled convenience and reliability into everyday homes.

The Challenge

SharkNinja set out to give customers a coherent, connected experience with its smart robot vacuums. While the first version of its mobile app delivered core functionality, performance limitations became evident as adoption grew.

For customers, the most visible problems were inconsistent device pairing, unreliable mapping, and multi-user controls that sometimes conflicted. These issues risked frustration in daily use and put pressure on SharkNinja’s reputation for quality and innovation.

Behind the scenes, the technical environment added complexity. Real-time data exchange between the mobile app and robot hardware introduced synchronization challenges, especially when multiple users sent commands at once.

With new product launches tied directly to app performance, SharkNinja needed a partner who could deliver a stable and reliable foundation under tight timelines.

Key Challenges

Inconsistent device pairing and syncingIn
Unreliable mapping and multi-user controls
Conflicting commands creating sync errors
Tight timelines linked to global product launches

More than a short-term fix, SharkNinja required a long-term solution: a mobile foundation that could restore customer trust, support global releases, and scale with future smart appliance innovations.

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Our Solution

VOLO began as an extension of SharkNinja’s internal engineering team, focused on stabilizing the existing app. As trust grew, the collaboration evolved into full ownership of the mobile experience. The SharkClean app was rebuilt from the ground up with a new architecture designed for stability, scalability, and ease of use.

Working closely with SharkNinja’s global teams, VOLO delivered a solution that resolved immediate issues and established a long-term foundation for innovation in connected home products.

Scalable Core & Release Reliability

VOLO redesigned the codebase, paired with continuous testing and release management, ensuring consistent performance across devices and regions. This foundation accelerates new feature delivery while reducing regressions and long-term maintenance risk, giving SharkNinja confidence to scale future product lines on top of a stable architecture.

Unified Connectivity & Sync  

VOLO developed a new pairing logic, low-latency protocols, and powerful two-way IoT communication to keep devices reliably connected across varied environments. By handling simultaneous multi-device and multi-user commands without conflict, the system delivers a consistent shared experience and restores user confidence in cross-device performance, even in complex household setups. 

Real-Time Visibility & Engagement 

Dynamic room mapping with live progress updates makes automation transparent during use. Clear visuals and immediate feedback designed by VOLO help users monitor robot activity in real time, increasing trust and engagement. This visibility not only strengthens confidence in automation but also reduces uncertainty, encouraging more consistent product use.

Ayla Cloud Integration & Device Lifecycle Management 

VOLO integrated Ayla Networks’ cloud, device agent, and mobile SDKs to handle secure provisioning with authenticated identities and TLS, map device state to Ayla “properties” for consistent real-time reads and writes, and power triggers, schedules, and notifications. Telemetry, commands, and OTA firmware updates flow through Ayla Cloud APIs, reducing custom protocol risk, simplifying UI logic, and scaling reliably across fleets and geographies. 

Personalized Control & Accessible UX  

Flexible schedules, zones, and no-go areas are surfaced through an intuitive, accessibility-minded interface developed by VOLO, balancing simplicity with power. Users gain fine-grained control while benefiting from a design accessible to both tech-savvy and everyday users. This approach simplifies onboarding, reduces support needs, and makes personalization a core part of the SharkClean experience. 

The Impact

VOLO’s rebuild of the SharkClean app significantly improved performance, reliability, and user experience. What had been a source of frustration became a quick extension of SharkNinja’s smart cleaning products.

Customers could now trust their vacuums to connect consistently, map accurately, and respond reliably across multiple users and devices. Internally, SharkNinja’s support teams saw fewer escalations, while product teams gained a stable platform to align with global launch schedules.

The result is a faster, more reliable, and future-ready mobile experience. With scalable foundations in place, SharkNinja is positioned to accelerate innovation and strengthen its leadership in smart home technology.