WE’RE HIRING

Fixn: A New Digital Ecosystem for Contractor Services

Client

Fixn

Country

USA

Team size

12

Project duration

2020

Industry

Field Services

Tech Stack

Python, Swift, Kotlin

The Challenge

Their idea was to build an MVP for a digital ecosystem solution that would put all household-related help at clients’ fingertips and, in turn, enable contractors by giving them an easier way to do business and providing them with a larger client pool.

Their idea was to build an MVP for a solution that would put all household-related help at clients’ fingertips and, in turn, enable contractors by giving them an easier way to do business and providing them with a larger client pool.

One Solution – Three Products

As a newcomer into the tech world, our partner came to trust our input on the project, because they appreciated the fact that we don’t start with the what – we start with the why. Combining their research along with our own, we created a digital ecosystem representation of the key messages and functionality with a UX/UI designed to incentivize the membership service.

Our challenge was to create a digital ecosystem experience ripe with customization, ease of use, and security. To that end, we created 2 applications – one for clients to request contractor services and one for contractors/companies to list their services, respond to client requests and inquiries, and earn money. We also built a backend with an admin panel for ease of management.

Thus, the main solution for digital ecosystem consists of two apps. The app for the clients allows them to:

search for technicians by the category of the help needed, distance, rating, price range and the urgency of the request
schedule the service and track the progress
communicate with technicians about the actual issue and describe it with text and images
review and leave feedback for the technician
pay for the service provided via the app

The digital ecosystem app for the providers allows the companies or self-employed individuals to:

register their company on the platform with a seamless registration flow
add/remove employees and manage the company-wide commission rates
choose the service range provided by the company and respective prices for each service provided
have an overview of the company revenue via the app
see employee activity and availability
employees themselves can use the same app too and accept/deny requests, change availability and so on

As for the separate Admin Panel, it lets

the admins review the registration requests made by companies and manage the overall setup flow
choose the categories of services that may be provided by the companies
choose the locations that the services may be provided at (County level in the US)
suspend/remove companies
manage the commissions for each company separately or overall and review the financial status of each provider company/the app